سياسة الاستبدال والإرجاع

 Returns

Returning an item(s) is valid within 14 days of receiving the order through our branches

To be eligible for a return:

• Item(s) must be unused and in the same condition received.
• Item(s) must be in the original packaging.
• Item(s) must have a receipt or proof of purchase.

For the nearest branch please call our customer care hotline at +2 (0) 1277779207

 Exchange

Returning an item(s) is valid within 7 days of receiving the order through our branches

To be eligible for a return:

• Item(s) must be unused and in the same condition received.
• Item(s) must be in the original packaging.
• Item(s) must have a receipt or proof of purchase.

For the nearest branch please call our customer care hotline at +2 (0) 1277779207

  Non-returnable & un-exchangeable Products:

According to our returns & exchanges policy, the below products cannot be returned or refunded due to hygiene reasons to ensure the safety of Cotton Elbalad & Kuk-lee customers:

• Underwear
• Lingerie
• Socks